Privacy Policy

This Privacy Policy explains how MenuPak ("we", "our", "us") collects, uses, and safeguards information when you visit www.menupak.com. We respect your privacy and are committed to data transparency. If anything here is unclear, email us at support@menupak.com.

Quick Summary

• ✓ We do not require accounts, passwords, or personal information to browse.
• ✓ We do not process payments or take food orders.
• ✓ We use anonymous analytics (Google Analytics) to understand traffic.
• ✓ We may show advertisements served by Google AdSense.
• ✓ We never sell personal data to third parties.

1. Information We Collect

We collect minimal information, grouped into three categories:

a) Information You Provide Voluntarily

When you email us at support@menupak.com or contact us via WhatsApp/phone, we receive your name, email address, phone number, and the content of your message. We use this only to respond to your query.

b) Information Collected Automatically

When you visit our site, our servers and third-party analytics tools automatically log:

• Your IP address (truncated where possible)
• Browser type, operating system, and device type
• Referring URL (the site that linked you to us)
• Pages you viewed and time spent
• Approximate location (city-level only, from IP)

c) Cookies and Tracking Technologies

We use cookies and similar technologies for essential site function, analytics, and advertising personalization. You can disable cookies in your browser settings — the site will still work, but some features may be limited.

2. How We Use Information

We use collected information to:

• Operate, maintain, and improve our website
• Understand visitor traffic patterns and popular content
• Respond to your inquiries and support requests
• Detect, prevent, and address fraud or abuse
• Serve relevant advertisements via Google AdSense
• Comply with applicable Pakistani law (including PECA 2016) and lawful requests from authorities

3. Third-Party Services

MenuPak uses the following trusted third-party services. Each has its own privacy policy which we encourage you to review:

• Google Analytics — traffic analytics (anonymized)
• Google AdSense — advertising (may use cookies)
• Google Places API / Google Maps — restaurant location and ratings data
• Vercel — website hosting (logs requests)
• Supabase — database infrastructure
• Cloudinary — image hosting and delivery

We never share personal data with these providers beyond what is necessary for them to perform their service.

4. Advertising & Google AdSense

We may display ads served by Google AdSense. Google uses cookies (including the DoubleClick DART cookie) to serve ads based on your previous visits to our site and other websites. You may opt out of personalized advertising by visiting Google Ads Settings or www.aboutads.info.

Third-party vendors, including Google, may also use cookies to serve ads based on a user's prior visits. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our sites and other sites on the internet.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may disclose information only in these limited cases:

• With your explicit consent
• To comply with legal obligations, court orders, or lawful requests from Pakistani authorities
• To protect the rights, property, or safety of MenuPak, our users, or the public
• To trusted service providers listed above, solely to operate the website

6. Data Retention

We retain information only as long as needed to provide services and meet legal obligations. Analytics data is typically retained for 14 months. Email correspondence is retained for up to 2 years unless you request deletion earlier.

7. Your Rights

You have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of analytics and advertising cookies via your browser settings
• Contact us with any privacy concern or complaint

To exercise any of these rights, email support@menupak.com. We will respond within 30 days.

8. Children's Privacy

MenuPak is intended for users aged 13 and older. We do not knowingly collect information from children under 13. If you believe a child has provided us data, email us and we will delete it promptly.

9. International Visitors

MenuPak is operated from Pakistan. If you visit from outside Pakistan, your information will be transferred to, and processed in, Pakistan, where data protection laws may differ from those in your jurisdiction.

10. Security

We take reasonable technical and organizational measures to protect data, including HTTPS encryption, secure database access, and access controls. However, no system is 100% secure, and we cannot guarantee absolute protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top. Material changes will be announced on the site for at least 30 days before taking effect.

12. Contact Us

Questions or concerns about this Privacy Policy? Reach us at support@menupak.com. We typically respond within 24–48 hours.